Code Of Conduct

How We Represent You

Broker Conduct Guidelines

As a Valiant Insurance customer, you have the right to professional advice from a licensed individual who is knowledgeable about the products they are selling.

The CISRO Principles of Conduct for Intermediaries (the Principles) outline the professional behavior and conduct expected for fair treatment of our customers. The following principles outline these behavior and conduct expectations:

Compliance / Outcomes

Intermediaries must comply with all applicable laws, regulations, rules, and regulatory codes to which they are subject.

Customers’ Interests

Intermediaries must place customers’ interests ahead of their own, including when developing, marketing, distributing, and servicing products.

Conflicts of Interest

Intermediaries must identify, disclose, and manage any actual or potential conflict of interest associated with a transaction or recommendation. They must avoid agreements where conflicts cannot be managed or interfere with the fair treatment of customers.

Advice

When providing advice, intermediaries must seek complete information to understand and identify the customer’s unique needs. Advice must be objective, accurate, thorough, and suitable based on the customer’s disclosed circumstances.

Disclosure

Intermediaries must provide customers with objective, complete, relevant, and accurate information so they can make informed decisions. They must:

• Properly disclose relevant information to all necessary parties, including the insurer.
• Disclose information in a manner that is clear and understandable, regardless of the distribution model or medium used.

Product and Service Promotion

Intermediaries must ensure products and services are promoted in a clear and fair manner. Promotions must not be misleading and must be easily understandable, disclosing all necessary and appropriate information.

Claims, Complaints Handling, and Dispute Resolution

Intermediaries must handle or assist in the handling of claims, complaints, and disputes in a timely and fair manner.

Protection of Personal and Confidential Information

Intermediaries must take necessary measures to protect personal and confidential information by:

• Collecting only information necessary for fulfilling the service or product.
• Using and disclosing the information solely for purposes consented to by the customer.
• Complying with all applicable privacy legislation.

Competence

Intermediaries must maintain an appropriate level of professional knowledge to ensure fair treatment of customers. They must fulfill continuing education requirements and not misrepresent their competence or operate beyond their level of knowledge.

Oversight

Intermediaries with contractual or regulatory oversight obligations are responsible for the conduct of any employee or third party involved in insurance product distribution or servicing. They should employ policies, procedures, training, and control mechanisms to ensure fair treatment of customers.

For more information on the CISRO Principles of Conduct for Intermediaries (the Principles), please see [Click Here].